Frequently asked questions
Do you sell to the public?
No. If you are enjoying our floral gallery, please consider asking your florist or event planner if they sell our product, or request that they order your flowers through Esprit.
Do I need to register for your site?
Yes, if you want access through our login feature for placing orders and pricing, or setting up a new account. If you prefer to call us directly we can set up website registration for you.
How do I place an order?
You can order online, by e-mail or visit our showroom. If your preference is a live person, please give us a call during our regular business hours.
Is there a minimum order?
When shopping at our warehouse, no. If deliveries are on a regular route stop, no. Special local deliveries are $150 minimum. Generally there is no minimum on shipments; however, it makes sense to "fill the box" to better cover the freight cost.
How far in advance do I need to place my order?
We generally strive to keep a broad selection on hand to accommodate immediate needs. However, if your needs are more specific, more lead time is strongly encouraged. We recommend 10 business days.
Can you build me a "Custom" box?
Of course! Many of our customers rely on us to put boxes together based on their color palette and current choices available. You need pictures-no problem. In fact, if you are a delivery, we can bring in water ( Chrysal ®) so it is design ready.
How late can I make changes or cancel my order?
Additions can be made, assuming product is on hand, up to the time of pickup, shipping or delivery. Your order cannot be cancelled if it is already en route from our growers to our warehouse, which is typically a week prior to your pickup, shipping or delivery date.
Do you have "design" space available for customers, and is there a charge?
We do have design and cooler space available by reservation only. This space is available at no cost to our customers who purchase their product exclusively from Esprit.
Is there an extra charge for having my flowers cut and hydrated?
No. We cut and hydrate every flower using Chrysal® brand floral products. In fact, all product in our open market cooler as well as in all orders are kept in Chrysal® #2 solution and is "design ready."
Do you have a delivery charge?
Generally no if you are on our regular delivery routes, or if your order is $150 or more.
Can you ship to an address that is different than my billing address?
Yes, just let us know when placing your order.
What is your credit/return policy?
Requests for credit must be made within 24 hours of receipt of product. Photos of the product may be requested at our discretion.
Do I need to pay for my flowers before I receive them?
Yes, unless you have a pre-approved charge account. Most of our customers pay by credit card, check or cash.
When is my credit card charged?
Your credit card will be charged when your order is picked up or delivered, or the day that it is shipped.